It will be assumed any person participating in any course with Dogtraining101 Pty Ltd or any of our Franchise Partners will have read the terms and conditions listed below and abide by them.  It will also be assumed that you agree with the listed terms and conditions upon sign up or appointment.

All Group and In Home Tuition Classes Agreement to Participate

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** All Classes are PRIVATE EVENTS - hence we do not list locations - the location is sent upon registration - We did list them once but had some OH&S issues with non participants - All Individuals who register are responsible for anyone who accompanies them **

By participating in any  Group or In Home tuition you automatically agree to the following conditions -

 

To Hold Harmless, Waiver and Assumption of Risk

I, the undersigned warrant that I understand that attending DogTraining101's Professional Dog Training Course or Facilities and is not without risk to myself or my dog.  It is also understood that I may be subjected to injury as a result of the training or exposure to other dogs even under circumstances where all care is exhibited.  I hereby waive and release DogTraining101, his Officer's, Directors, Franchise Partners, Agents and Employees together with the owners of any real property where my training is being conducted or where Daycare is being provided from any and all liability of any nature for injury or damage to my person or my property, including my dog, and I expressly assume the risk of such injury or damage while attending DogTraining101's Professional Dog Training Course or whilst the dog is in daycare.

The forgoing agreement is made in consideration of my admission into DogTraining101's Professional Dog Training Course, Daycare or Training Facilities.  I agree to be bound by the Company rules established by this institution and to obey the directions of the Instructors at large both on and off the field.  I understand that I may be requested to remove myself from the designated training area or Daycare or Training facility if, in the discretion of those official, my presence or Dog may constitute a hazard to other persons or property.  I also state that I have read the class Rules and Regulations and will adhere to those conditions.

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In Home Training

• When you book a job it is for the period stated.  If there is more than one dog to be trained it is in that period stated - YOU DO NOT GET BONUS HOURS FOR EXTRA DOGS.

• Safety is everything - if you fail to notify us of a potentially dangerous issue you will be liable for costs and damages or injury to staff.  Whilst some team members are equipped and trained to deal with aggression issues I will not tolerate a client endangering themselves or my team by not telling us all the relevant information.

• If you have a gated property my team will not enter - you will need to be there ready - this is for safety reasons - you are legally required under council bylaws to provide safe access to the front door.

• Any Unit complexes need to provide parking.

• If you cancel your training by rehoming the dog then the remaining lessons follow the dog to its new home - You do not get a refund.

• If you cancel or reschedule under 24hrs for other the sickness the lesson is forfeited.

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GROUP CLASS RULES

 

1. No Children under 14 years of age will be handling dogs - this is a safety issue.  The exception is Puppy school where it is encouraged for children to attend.

2. All visitors or spectators must observe from the sideline and are not ever welcome on field.

3. One handler per dog from commencement of course to completion, as it is not fair on your dog to have several handlers, especially ones whom are not as trained as the dog.  Also a handler that is only a fill in will hold up the rest of the class.  Fill in handlers also pose a high level of risk to others.

4. All persons whom attend our classes do so totally at their own risk.  Although all care will be taken, we do not accept and responsibility or liability for any action, which may occur during the entire course.

5. Any classes missed, throughout the course is your own responsibility and you will not be given a refund.  You can arrange a catch up session with the Instructor at your own cost - this would be paying for an extra lesson.

6. Due to the structure of the ongoing courses, class will be held regardless of weather conditions unless otherwise notified.  Occupational Health and Safety (OH&S) will dictate safety.  You will be notified if the class has to be cancelled.

7. Safety is of utmost importance, and we do not like aggression at our classes, so upon arrival at class, do not let your dog loose - keep under restraint at all times.  Give you and your dog at least 3 metres distance between you and the next person.

8. We reserve the right to refuse entry to any person or dog that we don't feel is capable of ensuring a safe standard of control or who is not, in our opinion, trying to progress successfully.

9. No people on the field except Instructors and Handlers.  No friends, family or children.

10. We reserve the right to tell persons to leave our classes or areas of training due to poor practices, equipment or ability that could increase potential risk to self, instructors, clients or bystanders.

11. Closed in footwear is to be worn on the field by handlers at all times.  If you show up to class without safe footwear you will be asked to leave as it is a huge safety risk to yourself, others on the field and all of the dogs if you slip and cant hold your dog.

12. We will not allow equipment in class that is potentially hazerdous to the dog or clients - this includes but is not limited to Halti brand halters (they hurt their neck) - Retractable leads or Springy leads.

13. Any hitting of your dog in class will mean ejection from the class with no refund!!

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Club - Rules

• Free, Trial or Bonus memberships last a maximum of 12 months.

• Full Fee paying memberships get shop discounts and all other benefits.

• We reserve the right to modify prices as required in the shop or to any lesson.

• We reserve the right to remove anyone from the app considered to be of a contrary interest to the business or any policies.

• We will not tolerate any bullying or intimidation of Team or other members in the community section or elsewhere - you will be banned from the app and not refunded.

• All videos etc are propriety information and not to be shared - they are only available to the member.  Distribution will cause immediate closure of your account and potential legal action for breach of copyright laws in Australia and or Internationally.

 

Environmental Policy

Given the nature of weather in Queensland - if it is deemed a risk to the dogs or humans we will postpone the class that week.  Your individual class trainers will contact you 30-45mins prior to class if this is required due to rain or extreme heat.

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CANCELLATION and REFUND POLICY

Any appointment or group class that is cancelled without 24hrs notice will either have the lesson forfeited if paid or if unpaid will receive an invoice for $150 payable within 30 days for insufficient notice given as per applicable under Australian Consumer Law.  It will then be passed onto a debt collection agency if unpaid.  Upon receipt of your booking email you accept the debt collection clause.

Any In Home Training Refunds are subject to the CEO of the business - if it was a package deal then the lessons used will be charged at the full hr rate and any remainder may be refunded. ie if you had a $400 package deal and stop after 2 lessons you may get a refund of $86 as each lesson is $157an hr.

Any Home Lessons not used in 12 months will be considered expired.

If you want a refund because you returned a dog, gave it away or for whatever reason failed it - the answer is NO! Any remaining credit will be used toward helping rescue dogs or follow the dog to the new home. You got a dog - it is for life!

Group Classes are not refundable but you are able to use as credit to another class.  This money assists in helping rescue groups.

To Cancel an appointment or booking you can Phone or Text your assigned Trainer to Reschedule.

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Gift Vouchers

Any gift voucher purchased needs to be used by the expiry date on the voucher.

Vouchers need to be handed over at time of redemption - no different to cash.

Any refund of a voucher needs to have the voucher handed back.

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Privacy Policy

 

ABOUT THIS PRIVACY POLICY

At Dogtraining101 we recognise the importance of protecting the privacy of its customers and other third parties who provide their personal information to us.

We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) (“Privacy Act”).

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KINDS OF PERSONAL INFORMATION COLLECTED AND HELD

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The personal information we collect about you includes your:

• name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number);

• pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;

If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

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How we hold your personal information

We may hold your personal information in hard copy (paper) or electronic form.

If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by us and on servers controlled by third parties under contractual arrangement with us. We use physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.

Personal information collected in hard copy (paper) form may be converted to electronic form. Where this occurs, generally the hard copy is securely destroyed at the end of this process. Information held in paper-based form is generally securely stored at our head office or at our retail locations. We use physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.

 

PURPOSES FOR COLLECTING, HOLDING, USING AND DISCLOSING PERSONAL INFORMATION

The main purposes for which we collect, hold and use your personal information are:

• to provide you with products and services that you have requested from us;

• to communicate with you, including about products and services, competition results, special offers, and events which might interest you; and

• to answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you.

If you are a candidate for employment, we may use your personal information to assess your suitability for a position with us.

We also use and disclose your personal information:

• to carry out administration, marketing, planning, risk management, fraud and loss prevention activities;

• for product and service development, quality control and research to improve the way we and our service providers provide products and services to us and you;

• to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback; and

• to comply with laws or regulations or to comply with any directions given by regulators or authorities.

The kinds of third parties to whom we may disclose personal information to include delivery services providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors).

We may collect, hold, use and disclose personal information for other purposes explained at the time of collection.

 

COMPLAINTS ABOUT HANDLING OF PERSONAL

If you have any questions or concerns about this privacy policy or how we have handled your personal information, you may contact us at any time. The contact details for the Privacy Officer are set out below under 'Contacting Us'.

If you have a complaint about privacy, please contact the Privacy Officer. The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. If your complaint requires more detailed consideration or investigation, we may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved. We will respond to your complaint as soon as reasonably practicable and, in any case, within 30 days.

If you are not satisfied with our response to a complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.

The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

 

CHANGES TO THIS POLICY

We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy.