Returns and Refunds of Shop Products
Our refund and returns are for physical products only on the shop - for training refer to the terms and conditions page.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
If the wrong item has been shipped to you, let us know immediately - we will arrange to have it shipped back and the correct product sent to you at no extra cost to yourself.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. Custom made products cannot be returned. Custom made products are products that are made to your specifications and not standard items or sizes we sell.
Additional non-returnable items:
Gift cards and Certificates
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
For Warranty claims please contact the admin team on 0424364101 so we can best assist you. This will be for products such as bark control that need to be sent off to manufacturers for repair.
Warranty claims on items that your dog has chewed or broken, such as toys, leads, collars etc will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days of our email. We will notify you when this is processed at our end.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 35 Doon street Kallangur Queensland 4503.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.